Start with the user path
A 401 during login is different from a 401 during customer search, account lookup, payment review, or document retrieval. The operational question is simple: what was the user trying to do when the failed request occurred?
If the failed request happened during a search or account lookup, the plain-language summary should lead with that workflow. For example, the HAR points to an auth or session-type failure during customer search.
Do not hide the 401 from the summary
The PM-readable summary should not drown in HTTP details, but it should mention the status when it changes the interpretation. A 401 is often the reason a nearby successful payment or finalization request should not be treated as the root cause.
A good summary says the failed request was HTTP 401, then explains what that means operationally. Engineering can use the technical section for the exact endpoint, failure code, and correlation ID.
Look for recovery behavior
The useful clue is often what happened next. If a session refresh, login, or retry succeeded shortly after the 401, the issue may be about sequencing or error recovery rather than a permanent backend outage.
That framing helps the ticket land in the right place. It asks Engineering to review session handling and retry behavior instead of chasing unrelated transaction finalization paths.